Refund & Return Policy

At Vincarols Investments Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

1. Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item must also include the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items

If you received a damaged or defective product, please contact us immediately with photographic evidence. We will cover the shipping costs for returning defective items and will issue a full replacement or refund at our discretion.

5. Contact Us

If you have any questions on how to return your item to us, please reach out to our customer support team via the Contact Us page.